Work at Donna

At Donna Digital Receptionists we help people
get back to doing the work they love. Join us!

Who are we?

Donna Digital Receptionists is a virtual receptionist company that helps people grow their businesses while taking back their life. Most people didn’t get in business to answer the phones. They started a business to help their customers, to build new technology, or to change the world. They can’t do that if they’re fielding calls from telemarketers.

Our professional virtual receptionist team is just like having a receptionist right there in the office with you. We handle all our clients’ inbound calls, schedule appointments, and capture any leads that might call in to give our clients the peace of mind that their business is growing while they get to take back their life.

Jacob W. Bailey founder and ceo of Donna Digital Receptionists
Founder & CEO, Jacob W. Bailey

What do we stand for?

We believe that anyone, anywhere, deserves a chance at achieving their dreams in life, regardless of their race, sex, color, gender, or criminal or educational history. Life doesn’t give everyone the same chances, and resumes don’t tell the whole story. So we hope to help level the playing field by committing to a blind recruitment process that gives everyone a fair shot at good jobs.

We believe in taking care of our team. From the industry-leading benefits that we offer, to our flexible and remote work policies, we know that taking care of each other means so much more than offering snacks and free t-shirts.

We believe in giving our team opportunities to grow. We will always offer promotions and special projects to current team members before opening roles to the general public. As we grow, we want our team to grow with us and learn new skills. We know most folks don’t want to be a receptionist their whole lives, so if that means that we help you learn new skills to leave and go on to bigger opportunities, then great!

We believe in a healthy work-life balance. That means that when you’re off, you’re off. Burnout is real and one way that we can help combat that is to make sure that you are unplugging and enjoying life outside of work when you’re off the clock.

Oh. And we don’t take ourselves too seriously either…

What benefits do we offer?

Great Starting Pay

We endeavor to offer great jobs with great pay, to great people. To that end, we have committed to wages that you can live on.

Work From Anywhere

We believed in remote work well before it was forced upon us. You should be able to work from wherever it makes sense for you.

Meditation Subscription

Mental health is everything. We believe in taking care of our team which means making sure that you're at the top of your game - inside and out.

Paid Voting Leave

It's your civic duty and we believe that everyone should be able to participate in fair and open elections without worry.

Annual Raises & Bonuses

All team members are reviewed annually for bonuses and raises tied to both company and individual performance.

Plant Subscription

Science says that plants make us happier. We just think they help make for a great workspace and want you to enjoy where you work.

Paid Parental Leave

Family is a core value of Donna, and your family is our family. So don't worry about your finances while learning to be a new parent.

And More!

Have an idea for another cool benefit we could offer? We change and update the benefits we offer according to what's important to our team.

Current Job Openings

Our current open positions are listed below. Please carefully read the job description and application instructions before submitting your application.

Agent 1

This entry-level position is the backbone of Donna Digital Receptionists and one of our most important roles. Virtual Receptionists are a remote, work anywhere role that helps support our client businesses by handling their phone calls just like you were sitting in an office beside their team. Read this post to learn more about what a virtual receptionist is: TryDonna.com/how-virtual-receptionist-services-work

 

You are the front-line person that will be responsible for answering phones on behalf of our clients and representing those client businesses to the outside world. Your ability to handle sometimes challenging calls may mean the difference between our client getting a new customer and them getting a bad review online. 

 

You will be responsible for answering calls quickly and with a friendly attitude, taking call notes in a fast and efficient manner, emailing notes to clients, screening calls to understand if an inbound call is a lead, a client, or a sales call and handling appropriately. You will also help to schedule appointments with clients using simple calendaring software and make the occasional outbound call to support our client businesses. This is NOT outbound sales or telemarketing. 

 

Traits that a successful applicant will have include:

  • Quick learner/researcher
  • Problem solver
  • Able to deal with difficult people/situations with a cool head. (But don’t worry, an agent always has permission to hang up if the caller is berating them or swearing. We’ve got your back!)
  • A pleasant, professional demeanor – even when a caller isn’t. We are the face of our client’s company so we need to maintain that good attitude.
  • The ability to take complete, accurate, and helpful call summary emails.
  • Meet or exceed metrics for efficiency and production while working.
  • Be a team player, help to elevate your peers to be their best.
  • Set appointments. (Inbound and outbound) Ask the extra questions of a caller to set the appointment, quote services, or collect information.

 

Minimum Requirements

  • Typing speed of at least 45 WPM
  • Phone and computer literacy to operate commercial call center software and CRM
  • Demonstrated ability to perform customer-facing role with friendliness and a cool head

 

Career Progression

We always seek to promote from within for all positions whenever possible, so the Agent 1 position is the place to make your mark and build your career with Donna Digital. From the Agent 1 level on the front line, the immediate next step is the Agent 2 and Agent 3 levels. Each of these positions will take on increasing management responsibilities and decrease their client-facing workload. At the Agent 3 level, your time will be split about 50/50 on managerial responsibilities and client work.

 

Compensation & Benefits

We believe in taking care of our team and one of the core missions of Donna Digital Receptionists is to provide good jobs to great humans. That means making sure that we are giving our team good pay and benefits that actually matter.

  • This position starts out at $10/hr during the 90-day probationary period, after which you will be given a raise to $12/hr and all the following benefits will vest:
  • Annual raises based on performance
  • Flexible work location – work from anywhere that you have a stable internet connection
  • Succulent plant subscription to keep your home workspace cheery and your mood up (US-only)
  • A subscription to the meditation app, Calm. Mindset is everything and we want to make sure that your mind is in tip top condition.
  • Annual bonuses based on company performance
  • Headset stipend. You’re on the phone a lot. We can at least help you get a comfortable headset.
  • Paid company holidays plus paid sick time.
  • 180 days of paid maternity/paternity leave after 1 year at the company.
  • FMLA time off
  • Paid voting leave

 

Is there another benefit that you would love to see that isn’t on the list? Let us know and we’ll be happy to try and make it work. We truly believe in taking care of our team, so we love ideas for new ways to keep our team happy!

 

To Apply For This Position Click Here

We Are An Equal Opportunity Employer

Donna Digital Receptionists is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Donna Digital Receptionists makes hiring decisions based solely on merit and business needs at the time.